Help and Frequently Asked Questions

General

• How can I buy a whisky on WannaWhisky?

  Register an account, complete basic onboarding and verification, then browse listings. Click the Buy button or Suggest a Price button and follow the offer request flow. When the seller and you agree on price and shipping, you pay via WannaWhisky’s Buyer Protection (escrow). Funds are held securely until delivery is confirmed.

• How do offers and price suggestions work?

  Buyers may send an offer or price suggestion. The seller can accept, decline, or counter—each seller response must include a shipping estimate. When both agree, the buyer proceeds to secure the payment via Buyer Protection.

• What determines the total price of a whisky?
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• Do I need to register with WannaWhisky before making a purchase?

  Yes. Registration and completion of the onboarding/verification steps are required to purchase. This helps us support you during the transaction and reduces fraud risk.

• Who is my contract partner when buying a whisky?

  The seller is the contractual partner. WannaWhisky facilitates the transaction and provides Buyer Protection/escrow and dispute support, but the sale contract is between buyer and seller.

• How can I pay for an item?

  Payment methods available for a listing are shown during checkout. Payments use secure, industry-standard providers; funds are held in escrow until delivery confirmation.

  Currently, WannaWhisky enables iDeal and Bancontact. Bank transfers, credit cards, and PayPal are not available.

• What should I do if the seller doesn't respond to my inquiry?
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• Where can I report suspicions about an item's authenticity?
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• How can I recognize counterfeits?
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• How can I contact the seller?
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